Terms of Service

1. Agreement, scope, and eligibility

These Terms of Service (the “Terms”) are a legal agreement between you and Vizancia Incorporated (“Vizancia,” “we,” “us,” or “our”), an Ontario, Canada corporation. They govern the Vizancia mobile application (the “App”), vizancia.com and its AI Learning Hub (the “Website”), guided programs, digital learning resources, and related learning, multiplayer, support, and optional AI features (together, the “Services”).

By downloading, accessing, or using a Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services. App-store or feature-specific terms may also apply. If those terms conflict with these Terms, the more specific terms control only for that service or transaction.

You must be legally capable of entering this agreement. If you are below the age of majority or otherwise cannot enter it yourself, a parent or legal guardian must review and accept these Terms for you and supervise your use as appropriate. The optional AI Sandbox is not authorized for independent use by a child under 13 and may have additional age, consent, or adult-supervision requirements.

2. Licence and acceptable use

Subject to these Terms, Vizancia grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable licence to install and use the App on devices you own or control, and to access the Website and resources, for personal, non-commercial learning. Family Sharing or similar platform use is permitted only where the applicable store allows it.

A purchased curriculum pack or organizational program may include a separate written licence identifying permitted household, participant, classroom, or internal organizational use. That specific licence controls for the purchased material and does not grant a right to resell, publish, or redistribute it.

You must not, and must not help another person to:

• copy, sell, rent, sublicense, redistribute, publicly display, or commercially exploit a Service or its content without written permission;
• reverse engineer, decompile, disassemble, extract source code, or circumvent technical protections, except to the limited extent applicable law expressly permits;
• use bots, scraping, bulk downloading, automated queries, or other means that burden, probe, disrupt, or gain unauthorized access to a Service;
• cheat, manipulate leaderboards or multiplayer, impersonate another person, or interfere with another user's experience;
• remove ownership notices, misrepresent Vizancia content as your own, or use it to train or build a competing product; or
• use a Service for unlawful, deceptive, abusive, dangerous, privacy-invasive, or infringing conduct.

AI feature rules

Do not use an AI feature to exploit or endanger a child, promote self-harm or violence, facilitate illegal conduct, evade safeguards, violate privacy, or infringe intellectual-property rights. Do not submit passwords, authentication codes, payment data, precise location, private health information, intimate content, school records, or another person's confidential information. The AI Sandbox Safety and Acceptable Use Policy gives additional rules and reporting guidance.

3. Learning resources, AI, and user submissions

The Services are for general educational and informational purposes. They are not legal, medical, mental-health, financial, safety, or other professional advice and do not replace a qualified professional, teacher, caregiver, or emergency service. Verify important information independently before relying on it.

A workplace literacy audit or workshop is an educational readiness review, not a legal opinion, security assessment, compliance audit, certification, or approval of a particular AI system for sensitive use.

Lessons, quizzes, articles, game content, and AI responses may contain errors, omissions, outdated information, or unexpected material. AI output is generated probabilistically, may not be unique, and does not represent Vizancia's views. Vizancia does not promise that an output is accurate, original, non-infringing, or suitable for a particular purpose.

You retain rights you already hold in text or other material you submit. You give Vizancia and providers acting for us a limited, worldwide, non-exclusive, royalty-free licence to host, reproduce, transmit, and process that submission only as reasonably necessary to provide the requested feature, apply safety and security controls, investigate a report, enforce these Terms, and comply with law. You represent that you have the necessary rights and permissions to submit it. Our data handling is described in the Privacy Policy.

Subject to applicable law and third-party rights, you may use an AI output for personal, non-commercial learning. Stop using the feature and involve a trusted adult, qualified professional, or emergency service when content becomes private, sexual, threatening, discriminatory, self-harm related, medically consequential, or otherwise unsafe.

4. Purchases, bookings, and subscriptions

The current App remains offered with the features and price shown in the applicable app-store listing. Vizancia may separately offer guided programs, workshops, digital curriculum, optional paid content, one-time purchases, or subscriptions.

A Programs page may show an introductory price in Canadian dollars. Sending an enquiry does not create a booking, purchase, payment obligation, or guarantee of availability. Before payment, Vizancia will confirm the final scope, deliverables, delivery format, schedule, participant limits, total price, applicable taxes, travel or venue costs, payment timing, cancellation or rescheduling terms, and any resource licence that applies.

• Direct programs and resources: the written booking, invoice, checkout, or product-specific terms identify the payment method, delivery, cancellation, rescheduling, refund, and licence conditions before purchase.
• Planned curriculum and cohorts: a founding-edition or founding-cohort description is an invitation to express interest, not a promise of a launch date or place. Schedule, format, pricing, required accounts, selected third-party tools, and any provider or hosting costs are disclosed before enrollment or payment.
• Store billing: where an App purchase is offered, Apple or Google processes the transaction through the store account. Vizancia does not receive payment-card details from the store.
• Auto-renewal: a subscription renews at the disclosed interval and price unless cancelled before renewal. Manage or cancel an app-store subscription through App Store or Google Play subscription settings. Cancellation normally takes effect at the end of the paid period.
• Price changes: advance notice and any consent required by the purchase terms, store, or applicable law will be provided before a changed subscription price takes effect.
• Trials: any eligibility, duration, conversion price, and cancellation deadline will be shown before enrollment.
• Refunds and restoration: the applicable direct-purchase terms or relevant store rules govern refund requests and eligible purchase restoration, without limiting rights that cannot legally be waived.

We may change future free or paid offerings, but will not remove a paid entitlement or materially reduce an active subscription without the notice, remedy, cancellation right, or refund required by the purchase terms and applicable law.

5. Apple App Store and Google Play

If you obtained the App from a third-party store, you must also comply with that store's applicable terms, including Apple Media Services or Google Play terms. The store is not responsible for the App except where its terms or law say otherwise.

Additional Apple terms

For an App Store download, these Terms are between you and Vizancia, not Apple. Vizancia, not Apple, is responsible for the App, its content, maintenance and support, and addressing product claims or third-party intellectual-property claims. If the App fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation.

You represent that you are not located in a country subject to a Canadian or U.S. government embargo and are not listed on a Canadian or U.S. government prohibited or restricted-party list. You must comply with applicable third-party agreements when using the App. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you for an App Store download.

Apple and Google may independently operate Game Center, Play Games, store accounts, billing, backup, ratings, reviews, diagnostics, and similar platform functions. Their terms and privacy policies govern those functions.

6. Ownership, feedback, and rights reports

The Services, including software, design, artwork, characters, text, lessons, games, brands, logos, audio, and other content, are owned by Vizancia or its licensors and protected by copyright, trademark, and other laws. Except for the limited licence in Section 2, no right, title, or interest is transferred to you.

If you voluntarily provide an idea or suggestion about the Services, you permit Vizancia to use it without restriction or compensation, but this does not transfer ownership of unrelated material or personal information you submit.

To report suspected copyright, trademark, privacy, or other rights infringement, email info@vizancia.ca with your contact information, the work or right at issue, the location of the material, the reason for the report, and a statement that the information is accurate. Do not knowingly submit a false report.

7. Availability, updates, suspension, and termination

We may update, correct, add, remove, or discontinue a free feature to operate, improve, secure, or comply with law. We do not guarantee that every feature, device, operating system, multiplayer service, article, or connected provider will always be available. You are responsible for compatible equipment, connectivity, and device backups. Local progress can be lost if the App or device data is removed.

We may restrict or suspend access where reasonably necessary to protect users or the Services, respond to a legal requirement, investigate misuse, or address a material breach of these Terms. Where appropriate and legally required, we will provide notice and a reasonable opportunity to remedy. You may stop using the Services at any time and can remove the App from your device.

We may update these Terms for product, legal, security, or operational changes. The effective date will be revised, and material changes will receive additional notice or renewed agreement where required. Changes do not retroactively remove accrued rights. Provisions that by their nature should survive termination, including ownership, disclaimers, liability, disputes, and general terms, will survive.

8. Warranties, responsibility, and liability

Service disclaimer

To the fullest extent permitted by applicable law, the Services are provided “as is” and “as available.” Vizancia disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and error-free operation. This disclaimer does not exclude an express promise we make or a warranty, condition, or remedy that applicable law does not allow us to exclude.

Limitation of liability

To the fullest extent permitted by law, Vizancia and its directors, officers, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, goodwill, use, or data, arising from the Services or these Terms, even if advised that such loss was possible.

To the fullest extent permitted by law, their combined aggregate liability for all claims arising from the Services or these Terms will not exceed the greater of (a) the amount you paid for the affected Service during the 12 months before the event giving rise to the claim and (b) CAD $100.

Nothing in these Terms excludes, restricts, or modifies a right, warranty, condition, remedy, or liability that cannot lawfully be excluded or limited. This includes applicable consumer-protection rights and liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where such liability cannot be limited. The exclusions and cap apply only to the extent lawful in your jurisdiction.

Your responsibility

If you are legally capable of giving an indemnity, you agree to compensate Vizancia for third-party claims, losses, and reasonable legal costs directly caused by your deliberate unlawful misuse of a Service, your wilful material breach of these Terms, or material you submit that knowingly infringes another person's rights. This obligation does not apply to the extent a claim was caused by Vizancia, does not require a consumer to surrender a non-waivable right, and does not apply to a child who cannot legally give it.

9. Governing law and disputes

Before starting formal proceedings, you and Vizancia are encouraged, but not required, to try to resolve a concern by sending a written description to the contact in Section 11 and allowing 30 days for a response. This does not delay a limitation period, prevent urgent relief, or restrict access to a regulator, consumer-protection authority, tribunal, small-claims process, or court.

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Ontario courts have non-exclusive jurisdiction. If mandatory law where you live gives you additional protections or the right to bring a claim locally, those rights continue to apply. These Terms do not waive any right to participate in a class, representative, or collective proceeding where such a waiver is prohibited or unenforceable.

10. General terms

These Terms, the Privacy Policy, the AI Sandbox Safety and Acceptable Use Policy, and applicable purchase or feature notices are the entire agreement about the Services and replace earlier terms on that subject. If a provision is unenforceable, it will be limited only as much as necessary and the remainder will continue. A failure to enforce a provision is not a waiver.

You may not transfer these Terms without our consent. Vizancia may transfer them as part of a merger, financing, reorganization, sale of assets, or by operation of law, subject to applicable notice and privacy obligations. These Terms do not create employment, agency, partnership, fiduciary, or joint-venture relationships. Headings and summaries are for convenience only.

11. Contact and legal notices

Please include enough detail to identify the Service and issue, but do not send passwords or unnecessary personal or sensitive information.

Apple, the Apple logo, iPhone, iPad, App Store, and Game Center are trademarks or service marks of Apple Inc. Google Play is a trademark of Google LLC. Their use does not imply endorsement.