Vizancia Support

How can we help?

Find a quick answer, troubleshoot a problem, or contact our team directly. We typically reply within two business days.

Is Vizancia free?

Vizancia is free to download, and the current learning content, mini-games, are included at no cost. If optional paid features are added in the future, they will be identified clearly.

Do I need an account?

No Vizancia account is required. Version 4.2 profiles and progress are local to each device; they do not sync between iOS and Android. Duels use local bots.

Which devices are supported?

Vizancia 4.2 requires iOS 17.0 or later on iPhone and iPadOS 17.0 or later on iPad. Vizancia is also available for Android phones and tablets through Google Play; check that listing for the current Android requirement and feature set.

Can I use Vizancia offline?

In version 4.2, core lessons, games, Campus, avatars, and simulations work offline after installation. External tool links and sending support email require a connection. The website-only AI Sandbox is separate from the app and also requires a connection.

What information does the mobile app collect?

The version 4.2 core app stores learning progress and any optional first name or nickname locally on your device and does not include third-party advertising or analytics SDKs. An adult can choose to share a report or certificate through the device share sheet. See the Privacy Policy for the complete, current explanation.

Where is my progress stored? Does it sync between devices?

Progress such as XP, achievements, and streaks is stored locally on your device. Vizancia cannot view or restore this information. Profiles do not sync between devices or between iOS and Android. Deleting the app may remove locally stored progress, subject to any device backup you have enabled.

How do 1v1 duels work?

In version 4.2, duels are practice against computer-controlled opponents on your device, at multiple difficulty levels. There is no online player matching or Game Center connection.

How do I access the AI Sandbox?

The AI Sandbox is a website-only experience, separate from the mobile app, and is being offered through adult-managed limited early access. It is not authorized for independent use by a child under 13. Visit the Sandbox page and Sandbox Safety Policy before requesting access.

How do I report an unsafe AI response?

Use the report control in the website-only Sandbox when it is available, or email info@vizancia.ca. Remove names, contact information, private images, and other unnecessary personal information before sending a report.

What should I include in a bug report?

Include your device model, operating-system version, Vizancia version, what you expected, and what happened instead. A screenshot or short screen recording is helpful when it does not contain private information.

How do I report an incorrect lesson or answer?

Email info@vizancia.ca with the lesson, game, or question title and a short explanation. Educational corrections are reviewed under our Editorial Policy.

Does this website use analytics or advertising measurement?

Only if you accept it. The website notice offers “Accept measurement” or “Essential only”. Until you accept, no Google script runs and no cookies are set. If you accept, Google Analytics and Google Ads conversion measurement count visits and clicks to the app stores, with personalised advertising disabled. Use the “Website privacy” button at the bottom of any page to change your choice at any time. Details are in the Privacy Policy.

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Read the 4.2 release details and platform availability · Start a classroom activity