Vizancia

Trust centre

AI Sandbox safety and acceptable use.

The Sandbox is a limited, adult-managed beta for learning how to question and verify AI output. These rules explain who may use it, what should stay out of a prompt, and how to report a problem.

Effective July 14, 2026Version 1.0Applies to the limited beta
Important beta boundary

The Sandbox is not authorized for independent use by a child under 13. A parent, legal guardian, or educator must request and supervise access for a minor and complete any consent process required by Vizancia or applicable law.

1. Purpose and scope

The Sandbox is an educational feature for practising prompts, examining AI-generated responses, comparing claims with reliable sources, and reflecting on the human decisions involved. It is not a general-purpose private assistant, social network, crisis service, or source of professional advice.

This policy supplements the Terms of Service and Privacy Policy. If there is a conflict, the Terms and applicable law control.

2. Age and adult supervision

  • Adults may request beta access for themselves, a family learning setting, or an educator-led activity.
  • A minor must use the feature with the level of supervision appropriate to their age, maturity, topic, and applicable law.
  • A child under 13 may not use the Sandbox independently.
  • An adult must take over when a topic involves health, safety, law, money, sexuality, self-harm, abuse, threats, private images, or another high-stakes decision.

3. Keep personal and sensitive information out of prompts

Do not submit information that identifies, authenticates, locates, or reveals sensitive details about you or another person. This includes:

  • Full names, email addresses, phone numbers, exact addresses, school names, or precise location.
  • Passwords, authentication codes, account details, financial information, or government identifiers.
  • Private health, disability, counselling, disciplinary, immigration, legal, or family information.
  • Private photographs, intimate content, confidential documents, or another person's story without permission.

Automated detection can reduce risk, but it cannot guarantee that every disclosure will be identified or removed.

4. Prohibited use

Do not use or attempt to use the Sandbox to:

  • Exploit, groom, sexualize, endanger, or identify a child.
  • Encourage self-harm, suicide, violence, abuse, hatred, harassment, or discrimination.
  • Create sexual or intimate content involving a minor or a real person without consent.
  • Facilitate illegal activity, fraud, malware, credential theft, weapons, or evasion of safety controls.
  • Impersonate another person, create deceptive evidence, or invade privacy.
  • Cheat, plagiarize, or violate a school, employer, platform, or professional rule.
  • Infringe copyright, trademark, confidentiality, publicity, or other rights.
  • Probe, bypass, overload, reverse engineer, or interfere with safeguards, rate limits, or access controls.

5. Treat every output as unverified

AI output can be incomplete, outdated, biased, inappropriate, or confidently wrong. Do not treat it as a diagnosis, legal conclusion, financial recommendation, emergency instruction, or verified fact. Check consequential claims with a current primary source or qualified person.

Stop and involve a person when needed

Close the feature and involve a trusted adult or qualified professional if an interaction becomes upsetting, manipulative, sexual, threatening, private, or high stakes. Contact local emergency services or an appropriate safeguarding service if someone may be in immediate danger.

6. Report an unsafe or incorrect response

Use the in-app report control when it is available. You may also email info@vizancia.ca with the general category of the concern, the Vizancia version, and enough context to investigate. Remove names, contact details, account information, private images, and other unnecessary personal information before submitting a report.

For educational corrections, identify the concept and explain what source supports the correction. Reports are reviewed under our Editorial and Review Policy.

7. Access restrictions and policy updates

Vizancia may block a request, limit access, preserve limited evidence where legally permitted, or suspend beta access when needed to protect users, investigate abuse, secure the service, comply with law, or enforce these rules. Material changes will be reflected in the version and effective date above.

Questions about this policy may be sent to info@vizancia.ca.