Privacy Policy

1. Scope and accountability

This Privacy Policy (the “Policy”) explains how Vizancia Incorporated (“Vizancia,” “we,” “us,” or “our”), an Ontario, Canada corporation, handles personal information in connection with the Vizancia mobile application (the “App”), vizancia.com and its AI Learning Hub (the “Website”), support communications, and related services.

Vizancia is the organization responsible for personal information under its control and the controller or equivalent where applicable. Our Privacy Officer is accountable for this Policy and can be reached using the contact information in Section 12.

The App, Website, app stores, and connected services do not all use data in the same way. This Policy separates those practices so that a person can understand what changes before choosing a connected feature.

2. Core App and on-device information

The core App does not require a Vizancia account. Version 3.5 offers an optional first name or nickname during onboarding; it can be left blank and is stored only on the device. We do not ask for an email address, phone number, password, advertising identifier, precise location, contacts, photos, microphone, camera, health information, or payment-card details to use core lessons and games.

The App stores the following information locally on the device so that it can provide progress and personalization:

Vizancia does not receive this on-device progress. If device backup is enabled, Apple or Google may include App data in a platform backup under their own terms. Deleting the App or clearing its data generally removes the local copy, although a platform backup can remain until managed through the relevant platform account.

Reminder notifications, when enabled, are scheduled locally. Vizancia does not receive the notification schedule or content.

3. Connected services and information you provide

Support and correspondence

If you email us, submit a report, enquire about a guided program, or otherwise contact us, we receive the email address or contact details you use, the message and attachments you send, and any organization, household, group-size, timing, device, operating-system, or App-version details you choose to include. We use that information to respond, recommend a suitable next step, prepare a scope or proposal, troubleshoot, investigate safety or legal issues, maintain records, and protect the Services.

The Programs enquiry form is email-based. Its answers remain in the browser until the visitor asks the device to prepare an email addressed to info@vizancia.com. Vizancia does not receive those answers unless the visitor sends the prepared message through their email provider. The email provider then processes the message under its own terms and privacy practices.

Website-only AI Sandbox limited beta

The AI Sandbox is a Website experience and is not included in the offline mobile App. If you use the Sandbox, the prompt you submit, the generated response, and limited technical request information must be processed online to provide the response and apply safety and security controls. Vizancia does not use Sandbox content for advertising and does not offer a persistent conversation-history feature. Do not submit names, contact details, passwords, health information, school details, precise locations, private images, or other sensitive information.

Before beta access is activated, the participant notice identifies the enabled provider, material processing purposes, retention or deletion configuration, processing locations, and controls required by the applicable deployment. If that notice conflicts with this general Policy on a feature-specific detail, the more specific notice controls for that feature.

Platform services

Apple Game Center may power optional global leaderboards and online multiplayer duels on supported devices. In Vizancia 3.5, those global social features are available only to profiles that explicitly select Adult / Lifelong Learner; student grade selections do not enable them. Apple operates Game Center under its own terms and privacy practices. Vizancia does not maintain a separate copy of a user's Game Center profile.

Apple and Google independently process App Store and Google Play data. Vizancia may receive aggregated store reports, ratings and reviews, purchase-entitlement information needed to provide or restore a purchase, and platform-provided diagnostic reports, depending on the relevant store and user settings. We do not receive payment-card details from the stores. Review Apple's Privacy Policy and Google's Privacy Policy.

4. Website and optional advertising measurement

The Website is primarily static. On a first visit, advertising storage, advertising user-data use, ad personalization, and analytics storage are set to denied. The Google Ads tag is not downloaded unless the visitor selects “Accept measurement.”

If accepted, the Website loads the Google tag for campaign and conversion measurement. Google may receive or generate the page URL and referrer, browser and device characteristics, approximate location derived from an IP address, ad-click identifiers, Website interactions, and cookies or similar identifiers used for measurement, security, and fraud prevention. Vizancia uses resulting reports to understand whether advertising leads to Website visits or app-store clicks and to improve campaign performance. Our current implementation keeps Google Analytics storage and ad personalization denied.

The choice is stored in browser local storage for up to 180 days. A visitor can change or withdraw it at any time through the “Privacy choices” button. Withdrawal stops future tag loading on later page views but does not itself delete information previously stored by Google; browser storage and Google's controls can be used for that purpose. Learn more from Google's Business Data Responsibility information.

Advertising that appears on Google, Meta, Apple, or another platform is operated by that platform, not inside the App. Those platforms may process impressions, clicks, and their own identifiers under their policies. The App contains no advertising or attribution SDK.

5. Purposes and legal bases

We process the limited information described above to:

• provide a requested connected feature, support response, program recommendation, scope, or proposal;
• operate, secure, troubleshoot, and enforce the Services;
• investigate safety, abuse, fraud, infringement, or legal reports;
• comply with law and protect legal rights; and
• measure advertising performance only after Website consent.

Where the GDPR, UK GDPR, or a similar law applies, connected processing requested by a user is based on performance of the requested service; optional Website measurement is based on consent; security, support, and legal-record processing may rely on legitimate interests or legal obligations where appropriate. We do not use personal information for solely automated decisions that produce legal or similarly significant effects.

6. Sharing, service providers, and legal disclosures

Vizancia does not sell or rent personal information. We disclose information only as reasonably necessary to:

• operate a user-selected connected feature through a contracted service provider;
• process optional Website measurement through Google after consent;
• use app-store and operating-system services selected by the user;
• obtain professional advice, maintain security, or investigate a report; or
• respond to a valid legal process, protect rights or safety, or complete a corporate transaction subject to appropriate safeguards.

Service providers are required by contract or applicable platform rules to handle information only for authorized purposes and with protections appropriate to the information. No provider can make an electronic service risk-free.

7. Retention and deletion

• Core App progress: remains on the device until the user clears App data or removes the App, subject to platform backups controlled by the user and platform provider.
• Support, program, and legal correspondence: kept only as long as reasonably necessary to answer the request, prepare or administer a requested engagement, maintain appropriate business or legal records, resolve disputes, and protect the Services, then deleted or de-identified under our records practices.
• Sandbox: Vizancia does not provide persistent conversation history. Provider-side handling and deletion details are disclosed in the participant notice before the beta is enabled.
• Website consent choice: stored locally for up to 180 days. Google controls information it processes under its policies and the applicable Vizancia account settings.

Where we must retain information for law, security, fraud prevention, or a legal claim, we restrict it to those purposes for the required period.

8. Children's privacy

Vizancia is an educational product that may be used by children with appropriate adult involvement. The core App does not require an account, does not contain behavioural advertising or third-party analytics SDKs, and keeps learning progress and any optional nickname on the device. Student profiles cannot access global Game Center leaderboards or online duels.

The website-only AI Sandbox is an adult-managed limited beta and is not authorized for independent use by a child under 13. A parent, legal guardian, or authorized educator must review the feature notice, supervise use, and complete any consent process required by law. Website measurement should be accepted only by a person legally able to provide the required consent.

If we learn that personal information was collected from a child in a way that requires parental consent and valid consent was not obtained, we will take reasonable steps to delete it. A parent or guardian can contact the Privacy Officer to ask whether information associated with a child is held, request access or deletion where applicable, or withdraw consent.

9. Privacy rights and choices

Depending on location and subject to legal exceptions, a person may have rights to know or access personal information, correct inaccurate information, request deletion or portability, restrict or object to processing, withdraw consent, appeal a decision, and receive equal service without unlawful discrimination for exercising a right.

Vizancia generally has no server-side record for a core App user. Device-local data can be controlled by clearing App data or uninstalling the App. Website measurement consent can be withdrawn through “Privacy choices.” Other requests can be sent to the Privacy Officer. We may need to verify a request proportionately before acting.

Canada

We follow PIPEDA and applicable provincial private-sector privacy laws, including Quebec's Act respecting the protection of personal information in the private sector. A person may complain to Vizancia and, where applicable, the Office of the Privacy Commissioner of Canada or a provincial regulator.

California and other U.S. states

We do not sell personal information. We do not knowingly use sensitive personal information to infer characteristics. Some laws may define particular advertising-technology disclosures as “sharing” even without payment. Optional Website measurement can be rejected or withdrawn, and the Website treats an enabled Global Privacy Control signal as rejection when no choice has already been saved.

EEA and United Kingdom

Where applicable, a person may exercise GDPR or UK GDPR rights and lodge a complaint with a local supervisory authority. Consent can be withdrawn without affecting processing that was lawful before withdrawal.

10. Security, incidents, and international transfers

We use data minimization, access controls, encrypted transport for connected requests, provider review, and organizational safeguards appropriate to the limited information under our control. No transmission, storage system, or automated filter is completely secure.

Connected-service and measurement information may be processed in Canada, the United States, and other countries where providers operate. Where required, we use contractual or other lawful transfer safeguards. Platform data handled independently by Apple or Google is governed by their safeguards.

If a breach of safeguards creates a risk that triggers notification or reporting duties, we will investigate, document, notify affected people, and report to regulators as required by applicable law.

11. Browser signals, third-party links, and changes

The App does not track users across other companies' apps or websites. The Website honours Global Privacy Control as described above. We do not rely on the older “Do Not Track” signal because it is not interpreted consistently.

Third-party links and services are governed by their own terms and policies. Vizancia is not responsible for a third party's independent practices.

We may update this Policy to reflect product, provider, legal, or operational changes. We will revise the date and version on this page and provide additional notice or obtain renewed consent for material changes where required. A Policy update does not replace a consent the law requires.

12. Contact, requests, and complaints

Contact the Vizancia Privacy Officer for a question, request, withdrawal, or complaint:

Please describe the request and the service involved without sending unnecessary personal or sensitive information. We will respond within the period required by applicable law. If a concern is not resolved, a person may contact the regulator available in their jurisdiction.