Privacy Policy

1. Scope and accountability

This Privacy Policy (the “Policy”) explains how Vizancia Incorporated (“Vizancia,” “we,” “us,” or “our”), an Ontario, Canada corporation, handles personal information in connection with the Vizancia mobile application (the “App”), vizancia.com and its AI Learning Hub (the “Website”), support communications, and related services.

Vizancia is the organization responsible for personal information under its control and the controller or equivalent where applicable. Our Privacy Officer is accountable for this Policy and can be reached using the contact information in Section 12.

The App, Website, app stores, and connected services do not all use data in the same way. This Policy separates those practices so that a person can understand what changes before choosing a connected feature.

2. Core App and on-device information

The core App does not require a Vizancia account. The App offers an optional first name or nickname during onboarding; it can be left blank and is stored only on the device. We do not ask for an email address, phone number, password, advertising identifier, precise location, contacts, photos, microphone, camera, health information, or payment-card details to use core lessons and games.

The App stores the following information locally on the device so that it can provide progress and personalization:

Vizancia does not receive this on-device progress. On iOS, device backups may include App data under Apple’s terms. Android 4.1 disables standard app backup; operating-system and device-transfer behaviour can vary. There is no Vizancia cloud account or cross-platform synchronization. Deleting the App or clearing its data generally removes the local copy, although a platform backup can remain until managed through the relevant platform account.

Reminder notifications, when enabled, are scheduled locally. Vizancia does not receive the notification schedule or content.

3. Connected services and information you provide

Classroom sessions, reports, and sharing

Classroom Mode in version 4.2 uses a temporary session separate from the personal profile. Session work clears when the session ends, times out, the app backgrounds, or the app restarts. Personal profiles remain on the device. Profiles and the adult arithmetic check are not passwords or secure accounts.

An adult can choose to export a progress report, certificate, or feedback report using the platform share sheet. Reports may contain a nickname, grade band, and learning results; report types disclose their contents before sharing. Passport reflections are not included in the classroom progress report. Shared copies are controlled by the selected recipient or service and are not removed by deleting App data. External AI-tool links open third-party services under their own policies; core lessons do not send prompts to a live model.

Support and correspondence

If you email us, submit a report, inquire about a guided program, or otherwise contact us, we receive the email address or contact details you use, the message and attachments you send, and any organization, household, country or region, group-size, timing, device, operating-system, or App-version details you choose to include. We use that information to respond, recommend a suitable next step, prepare a scope or proposal, troubleshoot, investigate safety or legal issues, maintain records, and protect the Services.

The Programs inquiry form is email-based. Its answers remain in the browser until the visitor asks the device to prepare an email addressed to info@vizancia.com. Vizancia does not receive those answers unless the visitor sends the prepared message through their email provider. The email provider then processes the message under its own terms and privacy practices.

Website-only AI Sandbox limited beta

The AI Sandbox is a Website experience and is not included in the offline mobile App. If you use the Sandbox, the prompt you submit, the generated response, and limited technical request information must be processed online to provide the response and apply safety and security controls. Vizancia does not use Sandbox content for advertising and does not offer a persistent conversation-history feature. Do not submit names, contact details, passwords, health information, school details, precise locations, private images, or other sensitive information.

Before beta access is activated, the participant notice identifies the enabled provider, material processing purposes, retention or deletion configuration, processing locations, and controls required by the applicable deployment. If that notice conflicts with this general Policy on a feature-specific detail, the more specific notice controls for that feature.

Platform services

Version 4.2 uses local bot duels and does not integrate Game Center or online player matching. Earlier iOS releases offered optional adult-profile Game Center features, governed by Apple’s terms and privacy practices.

Apple and Google independently process App Store and Google Play data. Vizancia may receive aggregated store reports, ratings and reviews, purchase-entitlement information needed to provide or restore a purchase, and platform-provided diagnostic reports, depending on the relevant store and user settings. We do not receive payment-card details from the stores. Review Apple's Privacy Policy and Google's Privacy Policy.

4. Website hosting and measurement

Website and App choices are separate. Accepting measurement on this Website enables the website measurement described in this section. It does not enable analytics inside the mobile App or give us access to your device-local learning progress. A website visit or app-store click does not confirm that the App was installed or opened.

The public Website is hosted on GitHub Pages. GitHub logs visitors’ IP addresses for security, whether or not advertising measurement is used. See GitHub’s hosting explanation and privacy statement. Hosting security logs are separate from the optional measurement described next.

What we measure and when. The Website uses Google Analytics 4 and Google Ads conversion measurement, provided by Google LLC, to understand how visitors find the Website and whether they continue to the App Store or Google Play. These tools run in Google’s consent mode and are off by default. Until you choose “Accept measurement” in the website notice, no Google measurement script is loaded, no measurement cookies are set, no store click is recorded, and no measurement data is sent to Google. If you accept, the Website loads the Google tag and sets first-party cookies (_ga, _ga_*, _gcl_au) for up to 13 months to count visits, sessions, engaged visits after ten seconds with the page visible, and clicks to the app stores. Google receives page URLs, referrers, browser and device details, and technical request information such as an IP address, along with measurement identifiers. Google Ads may use a click identifier from an ad you clicked to attribute that visit to the ad.

What we do not do. We do not use personalised advertising, remarketing audiences, or Google Signals on this Website, and personalised-advertising signals are disabled in the tag configuration. We do not send Google your name, email address, or the content of any message you send us. A website visit, an app-store click, and a completed app installation are different events; we do not treat store clicks as installs.

Your choices. Choosing “Essential only” keeps measurement off. You can change your choice at any time using the “Website privacy” button at the bottom of every page; withdrawing acceptance disables Analytics, removes the first-party Google cookies the Website can control, and reloads the page to unload the Google tag. If your browser sends a Global Privacy Control signal, the Website treats it as a refusal: no measurement script is loaded, even if an earlier acceptance was saved. We remember either choice for 180 days in your browser’s local storage under vizancia_consent_v2, then ask again; a preference saved before September 13, 2026 is removed and is not reused.

History. An earlier consent-based Google Ads tag was removed on September 13, 2026. Measurement was reinstated on September 14, 2026 in the opt-in form described above. Google’s handling of measurement data is described in “How Google uses information from sites that use its services”.

Withdrawing acceptance or refusing measurement does not delete information Google already received from an earlier accepted visit, or cookies your browser already holds from other sites. Use your browser’s storage controls and Google’s privacy information for that data.

Links to Apple, Google, external tools, and email services take you to those providers. A website visit, app-store click, and completed app installation are different events; we do not treat store clicks as installs.

5. Purposes and legal bases

We process the limited information described above to:

• provide a requested connected feature, support response, program recommendation, scope, or proposal;
• operate, secure, troubleshoot, and enforce the Services;
• investigate safety, abuse, fraud, infringement, or legal reports;
• comply with law and protect legal rights; and
• measure advertising performance only after Website consent.

Optional website measurement is based on your consent. Where the GDPR, UK GDPR, or a similar law applies, connected processing requested by a user is based on performance of the requested service; security, support, and legal-record processing may rely on legitimate interests or legal obligations where appropriate. We do not use personal information for solely automated decisions that produce legal or similarly significant effects.

6. Sharing, service providers, and legal disclosures

Vizancia does not sell or rent personal information. We disclose information only as reasonably necessary to:

• operate a user-selected connected feature through a contracted service provider;
• use app-store and operating-system services selected by the user;
• obtain professional advice, maintain security, or investigate a report; or
• respond to a valid legal process, protect rights or safety, or complete a corporate transaction subject to appropriate safeguards.

Service providers are required by contract or applicable platform rules to handle information only for authorized purposes and with protections appropriate to the information. No provider can make an electronic service risk-free.

7. Retention and deletion

• Core App progress: remains on the device until the user clears App data or removes the App, subject to platform backups controlled by the user and platform provider.
• Support, program, and legal correspondence: kept only as long as reasonably necessary to answer the request, prepare or administer a requested engagement, maintain appropriate business or legal records, resolve disputes, and protect the Services, then deleted or de-identified under our records practices.
• Sandbox: Vizancia does not provide persistent conversation history. Provider-side handling and deletion details are disclosed in the participant notice before the beta is enabled.
• Website measurement: the first-party Google measurement cookies last up to 13 months. Analytics cookie expiry is not extended on each visit. Refusing or withdrawing measurement clears the cookies the Website can control; your saved consent choice is valid for 180 days. Google controls retention of measurement data it has already received under its policies and the relevant account settings. GitHub controls its hosting security logs under its privacy practices.

Where we must retain information for law, security, fraud prevention, or a legal claim, we restrict it to those purposes for the required period.

8. Children's privacy

Vizancia is an educational product that may be used by children with appropriate adult involvement. The version 4.2 core App does not require an account, does not contain behavioural advertising or third-party analytics SDKs, and keeps learning progress and any optional nickname on the device. Version 4.2 does not offer online player matching.

The website-only AI Sandbox is an adult-managed limited beta and is not authorized for independent use by a child under 13. A parent, legal guardian, or authorized educator must review the feature notice, supervise use, and complete any consent process required by law. The public Website loads Google measurement only after an explicit “Accept measurement” choice in the website notice, with personalised advertising disabled. The classroom projection view has no student input form or live AI endpoint.

If we learn that personal information was collected from a child in a way that requires parental consent and valid consent was not obtained, we will take reasonable steps to delete it. A parent or guardian can contact the Privacy Officer to ask whether information associated with a child is held, request access or deletion where applicable, or withdraw consent.

9. Privacy rights and choices

Depending on location and subject to legal exceptions, a person may have rights to know or access personal information, correct inaccurate information, request deletion or portability, restrict or object to processing, withdraw consent, appeal a decision, and receive equal service without unlawful discrimination for exercising a right.

Vizancia generally has no server-side record for a core App user. Device-local data can be controlled by clearing App data or uninstalling the App. The “Website privacy” button lets you review or change your website measurement choice. Other requests can be sent to the Privacy Officer. We may need to verify a request proportionately before acting.

Canada

We follow PIPEDA and applicable provincial private-sector privacy laws, including Quebec's Act respecting the protection of personal information in the private sector. A person may complain to Vizancia and, where applicable, the Office of the Privacy Commissioner of Canada or a provincial regulator.

California and other U.S. states

We do not sell personal information. We do not knowingly use sensitive personal information to infer characteristics. Some laws may define particular advertising-technology disclosures as “sharing” even without payment. The Website loads measurement only after an explicit acceptance, never builds personalised-advertising audiences, and treats a Global Privacy Control signal as a refusal even if an earlier acceptance was saved.

EEA and United Kingdom

Where applicable, a person may exercise GDPR or UK GDPR rights and lodge a complaint with a local supervisory authority. Consent can be withdrawn without affecting processing that was lawful before withdrawal.

10. Security, incidents, and international transfers

We use data minimization, access controls, encrypted transport for connected requests, provider review, and organizational safeguards appropriate to the limited information under our control. No transmission, storage system, or automated filter is completely secure.

Connected-service and hosting information may be processed in Canada, the United States, and other countries where providers operate. Where required, we use contractual or other lawful transfer safeguards. Platform data handled independently by Apple or Google is governed by their safeguards.

If a breach of safeguards creates a risk that triggers notification or reporting duties, we will investigate, document, notify affected people, and report to regulators as required by applicable law.

11. Browser signals, third-party links, and changes

The App does not track users across other companies' apps or websites. The Website honours Global Privacy Control as described above. We do not rely on the older “Do Not Track” signal because it is not interpreted consistently.

Third-party links and services are governed by their own terms and policies. Vizancia is not responsible for a third party's independent practices.

We may update this Policy to reflect product, provider, legal, or operational changes. We will revise the date and version on this page and provide additional notice or obtain renewed consent for material changes where required. A Policy update does not replace a consent the law requires.

12. Contact, requests, and complaints

Contact the Vizancia Privacy Officer for a question, request, withdrawal, or complaint:

Please describe the request and the service involved without sending unnecessary personal or sensitive information. We will respond within the period required by applicable law. If a concern is not resolved, a person may contact the regulator available in their jurisdiction.